The areas ofhotel and cateringare evolving. The integration of technology represents both a challenge and an opportunity for many establishments. How can innovations, particularly robot servers, transform the customer experience and reduce staff workload? Where do service robots like uServe fit into this changing landscape, and what tangible benefits do they bring? Let’s open the discussion on the roles and impacts of service robotics in thehospitality fieldToday, let’s highlight the solutions provided to current problems in the sector thanks to the use of third-generation robots: cobiots. 

Key points of the article

  1. What is a server robot?
  2. Background to the growing use of robot waiters in the hotel and catering sector
  3. Who is uServe, the server robot from United Robotics Group?
  4. What are its features and what are they used for?
  5. Impacts and benefits of uServe
  6. Opportunity to become a distributor

What is a server robot? 

A robot waiter is a major innovation in the catering and hospitality industry. Featuring an intuitive user interface, this robot does not require technical skills to be configured and used, allowing for quick and easy commissioning. 

A robot assistant in the hotel and catering industry excels in assisting staff. It supports existing staff to:  

  • clear the tables,
  • serve meals and drinks,   
  • set tables,  
  • serve on a platter during cocktails.

Background to the growing use of robot waiters in the hotel and catering sector 

The hospitality and restaurant sector, historically faced with challenges such as a shortage of skilled labor, musculoskeletal disorders (MSDs) among employees, and a customer base seeking innovative experiences, finds a promising solution in service robotics. Current challenges include the increasing difficulty of recruiting staff capable of meeting the high demands of the sector, exacerbated by the Covid-19 health crisis, leading 83% of restaurateurs to review their recruitment strategy. Robotics, particularly robot servers like uServe, are emerging as a response to market challenges, offering increased operational efficiency while improving the customer experience. 

The rise of robotics in hospitality is not just about improving services and managing operational challenges; it also represents a significant transformation of the professional landscape, promising a future where technology and humanity coexist harmoniously to deliver memorable experiences. The integration of robot waiters in the hotel and restaurant industry is a testament to innovation. Put to the service of continuous improvement in service quality and operational efficiency, robot waiters take into account safety requirements and the personalization of the guest experience. 

Transition to the importance of robot servers in the restaurant and hospitality industry 

The restaurant and hotel industry is facing a new kind of transition: the introduction of service robots to anticipatetomorrow’s challenges. In 2023, despite the challenges, uServe relieves teams, reducing MSDs and arduous workloads. The industry, marked by a labor shortage and demanding conditions, sees robotics as a complementary solution. With a growth of 48% in 2022 in collaborative robots, the integration ofuServemeans less fatigue for employees and a better customer experience, highlighting the growing importance of robotics in these sectors. 

Who is uServe, the server robot from United Robotics Group? 

THEuServe robotprovides innovative solutions to these challenges. As explained on the URG website, it assists staff by taking care of tasks ranging from serving meals and drinks to clearing tables.  

Its ability to receive orders via voice or tablet command and to navigate autonomously in tight spaces allows uServe to blend seamlessly into a restaurant environment. It has been designed to ensure intuitive collaboration with teams. 

uServe’s quick installation and configuration, with no programming skills required, ensures efficient commissioning and seamless integration into daily restaurant operations. Its safety-conscious design , certified to the highest industry standards, ensures a safe working environment for staff and customers.